> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.anycase.ai/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Managing Billing and Upgrading Your Anycase.ai account

This guide explains how to upgrade your Anycase.ai account, manage billing preferences, and navigate payment options to ensure uninterrupted access to premium features.​

### Before You Start
* Ensure you have an active Anycase.ai account and are logged in.
* Have your preferred payment method ready. We accept debit and credit cards, along with popular e-wallets like GCash, Maya, GrabPay, and others.

### Overview
**1.Access the Upgrade Page**
Navigate to the Anycase.ai web application.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/0/9/f/a09fd8e0af099000/screenshot-2026-01-08-at-15141_ibf5z5.png =600x170)


**2.Choose a Subscription Plan**
Select from the options below:
**a. Subscription Plan**
* **Pro -** For individual users
* **Pro (Team) -** For multiple accounts

**b. Billing Cycle**
* **Pro - **Yearly, 4 months, or Monthly
* **Pro (Team) - **Yearly only

**c. Payment Type**
* **Subscription** - Auto-renews on your chosen billing cycle
* **One-Time Payment** - Pay once, does not auto-renew

![](https://storage.crisp.chat/users/helpdesk/website/-/a/0/9/f/a09fd8e0af099000/image_1rw6lgt.png =600x519)

**3.Click on the "Upgrade Now" button on your chosen plan**
![](https://storage.crisp.chat/users/helpdesk/website/-/a/0/9/f/a09fd8e0af099000/image_edujg0.png =600x519)


**4.Select a Payment Method**
Anycase.ai partners with Xendit for secure payment processing. Accepted payment methods include:
* **Subscription Option**: Mastercard, Visa, Maya, GrabPay, ShopeePay.
* **One-Time Payment Option**: Mastercard, Visa, GCash, Maya, GrabPay, ShopeePay, Cebuana Lhuillier, BPI, UnionBank, RCBC, China Bank, QR Ph.​
![](https://storage.crisp.chat/users/helpdesk/website/-/a/0/9/f/a09fd8e0af099000/image_upsmo7.png =600x282)

**5.Complete the Payment**
Follow the prompts to enter your payment details and complete the transaction. Upon successful payment, your account will be upgraded immediately.

**6.Manage Your Account**
To make changes to your account (e.g., update name, email), contact the support team at support@anycase.ai.

**7.Canceling Your Account**
* **One-Time Payment: **Your access will automatically end at the end of the billing cycle.
* **Subscription:** Go to your Account Profile → Subscription Details and click the Cancel button.

### Common Questions
**Q: What happens after my free trial ends?**
A: After the 2-week free trial, your account will revert to the free plan. To continue accessing premium features, you need to upgrade to a Pro account.

**Q: What if I need a refund?**
A: Refunds are handled on a case-by-case basis. Please contact support at support@anycase.ai for assistance.

**Q: Can I change my payment method?**
A: Changes to your payment method can only be made during checkout.

**Q: How do I switch from monthly to yearly billing?**
A: The process depends on whether you're on a subscription (auto-renewing) plan or a one-time plan.
**Upgrading from Pro Subscription**
* Cancel your monthly subscription on your user profile page. Your account will remain active until the end of the billing cycle.
* At the end of your billing cycle, you can renew your subscription with the yearly option.
**Upgrading from Pro One-time**
* Wait until the end of your billing cycle.
* Then you can renew your subscription with the yearly option.

**Q: If I have an existing Pro account and want to consolidate it with my team, what should I do?**
A: You’ll need to subscribe to a Pro Teams plan, have your account added to the team, and request a refund for your existing Pro Solo subscription.


**Q: What happens to my Pro Solo account after subscribing to Pro Teams?**
A:
* **If you subscribe as an admin:** Your existing Pro Solo subscription will be canceled, and any prorated refundable amount will be automatically deducted from the total cost of your Pro Teams upgrade.
* **If you subscribe as a member:** Your Pro Solo account will remain active, and no changes will be made unless you request a refund.

### Additional Help
For more information and assistance, please send an email to support@anycase.ai.