Managing Pro Team Subscriptions on Anycase.ai

This guide explains how to manage your Pro Team account, including member administration, billing preferences, and the core differences between solo and team plans to ensure your firm or organization operates smoothly.

To learn more about the Pro Team subscription, please read this article.

Before You Start

• Ensure you are the Admin of the Pro Team account.
• Have the email addresses of the team members you wish to invite ready.

Step-by-Step: How to Subscribe to Pro Team

If you do not have a Pro Team account yet, follow these steps to set one up:

1.Access the Upgrade Page

Navigate to the Anycase.ai web application.

2.Select "Pro (Team)": Choose the Team option. 

Note that Pro Team is currently offered as a Yearly billing cycle to simplify organizational accounting.

3.Set Team Name & Seat Count 

Enter your Team name and the number of users (seats) you need for your team.

4.Complete Transaction: You will be redirected to Xendit for secure processing.

Note: For Subscription, use Mastercard, Visa, Maya, or GrabPay. For One-Time, additional options like GCash and QR Ph are available.

5.Activation

Your account will be upgraded to "Admin" status immediately upon successful payment.

Transitioning into a Team plan with an existing Anycase subscription

1.I have an existing Anycase account and I want to upgrade to a Team plan. What happens?

• A Team plan requires a minimum of 2 seats.
• If the Admin already has an active Solo subscription, the unused portion of the current billing cycle will be converted into credit and applied to the Team plan.

Example:

You purchased a yearly Solo plan at PHP 699/month (billed yearly) and are currently on your 9th month. You want to purchase a Team plan for yourself and two additional members. The remaining 3 months from  your account will be prorated and applied as credit toward your Team plan invoice.

What about team members with existing Solo plans?

• If invited members already have Solo subscriptions, their Solo plans will be automatically canceled, and their current paid billing cycle will remain active until the end of the period. Prorated refunds are available only for quarterly and yearly Solo plans, subject to the standard refund policy.
• Pre-existing monthly Solo plans are not eligible for refunds, but users may cancel anytime from their profile to prevent charges for the next billing cycle.

Example:

If you have an active yearly Solo plan and you join a Team subscription, you may request a refund for the unused portion of your Yearly plan after canceling it.

If you are on a monthly plan, you will keep access until the end of your term, but no refund will be issued. Please make sure to cancel your active subscription to avoid a renewed billing for the next billing period. 

2.I have a Solo account and I'm being added to. my company's Team plan. What should I do?

• If you are on a quarterly or yearly Solo plan, joining a Team will automatically cancel your Solo subscription. Your already-paid subscription period will remain active, and any unused time after that will be eligible for a prorated refund. To request a refund, please contact us at support@anycase.ai and we will verify your eligibility.
• If you are on a monthly Solo plan, joining a Team will also automatically cancel your Solo subscription. Your current month will remain active, but monthly plans are not eligible for refunds.
• To join your Team’s plan, simply accept the invitation link sent to your email. Once you join, you will be added to your organization’s Team subscription and your Solo plan will be canceled automatically.

Example:

You are on a yearly Solo plan at 699/month (PHP 8,388 total for 12 months). If you cancel after 2 months, with 10 months remaining in your subscription term, you are eligible for a refund of PHP 6,990 for the 10 unused months.

Managing Your Team Members

2. How to Add Users

a. Go to the sidebar and select the Team Management tab.

b. Click the invite button.

c. Enter the email addresses of your team members.

d. They will receive an email invitation to join. Once they accept, they are automatically added to your team.

3. How to Delete/Remove Users

a. In the Team Management tab, locate the user's name.

b.Click the three dots (⋯) next to the user's details.

c. Remove the user from the team. The seat will then become available, allowing you to invite a different user.

Managing Billing and Cancellations

4. Adding Seats

Seat determine how many users can join your team.

a. Click the Manage button in the upper-right corner.

b.Enter the number of seats you'd like to add. You can also see how many seats are still available.

c.Proceed to Payment.

5. Billing Cycle & Payment

Change to your billing cycle or payment method can only be made during the checkout process.

6. Canceling Your Account

a. Go to the Billing tab.

b. Click the Cancel button.

The cancellation button will only be available for subscriptions. If your payment method is set to “one-time payment”, the subscription will not renew after the billing cycle. You will have to subscribe again in order to reactivate your organization’s Pro Team subscription.

Common Questions

Q: Can I refund unused seats in my organization?

A: Unfortunately, we currently don’t accommodate refunds for Pro Team seats. Seats purchased through Pro Team are not tied to any email address, which means Admins are free to distribute access freely within their teams. 

Q: What if a team member already has a Pro Solo account? 

If they join your team as a member, their Solo account remains active separately. They should request a refund for their Solo plan via support@anycase.ai once they are successfully added to your team.

Q: Can I add more seats later? 

A: Yes. You can increase your team size at any time. Please note that seats cannot be removed or refunded once added.

Additional Help

For more information or assistance, please email us at support@anycase.ai.

Updated on: 14/01/2026